Link-Belt Preferred cutting edge

Link-Belt Preferred comprehensive customer support program still cutting-edge

Lexington, KY (March, 2010) In an industry where cost and safety are paramount, quality customer support is critical. Meeting this issue head-on, Link-Belt was the first in the crane industry to offer a comprehensive support program both in the field and online. Over 10 years later, the Link-Belt Preferred program continues to offer critical support and timely access to information. It touches almost every aspect of Link-Belt crane ownership. Most importantly, though, it helps keep customer cranes running and earning money.

The program starts with factory trained distributor support personnel. These technicians are trained at the factory in every aspect of servicing Link-Belt products by some of the best trainers in the industry. Experienced Link-Belt factory technicians then stand behind the distributor personnel with expert field welding, boom inspection and 92 percent parts availability, 24 hours a day, 7days a week.

Link-Belt Preferred also empowers the crane owner. Day or night, owners can access online specifications, operator manuals, service manuals and parts manuals no matter how old their crane. All manuals are the latest, most current information available and are continually updated. It also puts the owner into exactly the same system that Link-Belt distributors use so both owner and distributor are literally on the same page.

With the online groundbearing pressures calculator, a detailed filter and lubricant tool, and free Link-Belt cranes in 3D Lift Plan, an easy, powerful online lift planning application, Link-Belt Preferred adds considerable value to every Link-Belt purchase.

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